Q: 請問一頂DOMO HAIR可以用多久？
A: 我們的客戶，平均一頂DOMO HAIR使用約2～3年，視使用狀況耗損情形而定。有超過1/3的髮友使用已滿3年，有超過一半的髮友使用超過2年。而DOMO
Q: How long can an item of DOMO HAIR last?
A: An average of a two-year wear is confirmed by our clients, one third of whom have
already worn a DOMO HAIR for three years, and over half of the overall hair pals have already worn it
for over two years. The longevity of DOMO HAIR depends on many personal factors such as “the style of
purchased product, customers’ using habits and wearing manners, the follow-up cleansing and
However, wigs and slices are fundamentally expendables after all. A change of the wig/slice once every year is regarded as a normal behavior in European and American countries. You can probably estimate the change of a new DOMO HAIR may be required once every two to three years.
DOMO HAIR堅持「一人一模」，讓「每個人都擁自己專屬的頭模」，以做出吻合頭型的髮片，才有辦法創造出就像第二層皮膚那樣貼身密合的效果。此外更有經驗豐富、技巧純熟的老師傅為您鉤織每一根髮絲，創造生動逼真的髮流，這就是DOMO HAIR能這麼牢固、服貼、自然的原因。
Q: Can I simply send you my personal photographs and size measurement, and then wait for your delivery?
A: We will be unable to send you the package. DOMO HAIR offers customization
service which will require the relevant details of your personal head mold. Apart from acquiring the
parameters of your "hair movement, head shape and form, hair whorls, hair color, and hairline"
measured by specialized designers in our stores, we also need to obtain the data of the
circumference and hair loss areas of your head. Thus we can ensure the accuracy, seal tightness, and
naturalness of the customized product.
As adhering to the idea of "one mold for per person", DOMO HAIR makes it possible for each customer to own exclusively his/her personal head mold so as to create coincident hair slice that enables a close-fitting result which resembles a second layer of skin for diverse types of head forms. In addition, with the assistance of skillful masters who possess rich experiences in crocheting brushings, lifelike hair movements can hence be smoothly created. And this is exactly the reason why DOMOHAIR products can be so firm, tame, and unbelievably natural.
It still requires that the technological hair system be trimmed and cut by the store designers according to your demands once it is finished. Therefore, it is requested that you come to our store in Taiwan for the purchase and pickup in person. Thank you for your understanding of our not being able to send you the order.
Q: Is it necessary to pick up in person after three months Domo Hair is finished? Can you delivery it to me?
A: It will take you around 60 to 80 days (exclude holidays) producing your
Domo Hair (the accurate date notes on the contract shall prevail). You have to be here in
person. Once finished with its making, the technological hair system is still like a raw
material which has not undergone through any cutting process. When you return back for picking
up your wig, the stylist of DOMOHAIR will then help to clip and trim the most natural and
suitable set for you aiming at your head form, hair volume, and other personal requirements.
Aside from giving you the pledge card, the stylist will also explain the methods of wig wearing,
cleansing, caring, maintaining, and so on. For this reason, it will be a must for you to come
here again in Taiwan to claim your hair slice and get a stylish shear.
Come and pick up the wig three months after your prior purchase, the stylist will make a huge transformation on your original set.
Return to our stores for picking up your DOMOHAIR
Q:I would like to give DOMO HAIR as a gift to my friend. Will you be able to customize the product for him?
A:We are very glad to hear that you decide to choose giving DOMOHAIR as a
gift to your friend. Nevertheless, DOMOHAIR is a customized design of technological hair
system, which means it is essential for us to acquire the parameters of your friend's
personal hair movement, head shape and form, hair whorls, hair color, and hairline, plus the
accurate data of his/her head circumference and hair loss areas so that a perfect DOMO HAIR
for him/her is able to be especially made.
The situation resembles exactly the one in making an artificial tooth: it requires the patient's showing up at the dentist in person for his/her own tooth mold. Just as the need of going through an examination of optometry test in person at an eye clinic if you are in need of a new pair of eyeglasses, DOMO HAIR requests your coming to the store for making the product you desire. We welcome you and your friends to come to Taiwan, not only for making technological hair system, but also for traveling around and relishing our local delicacies.
‧底網款式：DOMO HAIR 六種底網款式介紹
‧固定方式：如果以相同款式而言，價格高低依序為『夾式 > 前黏後夾式 > 全黏式』
Q:How much does it cost to purchase an item of DOMO HAIR?
A: Due to the fact that DOMO HAIR is a tailor-made and customized
technological hair system, the price range varies based on different "required areas" x
"undercover patterns" x "fixed forms/modes" of each customer. The most common price range
of our custom-made orders is at about 30 to 50 thousand NT dollars.
Owing to the reason of customization, the price range of DOMO HAIR varies in accordance with the diversity of the materials selected by diverse clients: some are high whereas others are low. The actual price shall refer to the number quoted by the stylists in our stores based on the on-site measurement. Following is a guideline of foreign-exchange rate among 18 currencies for customers' references.
(Exchange rates designated by Bank of Taiwan)
Here are three main factors that will affect DOMO HAIR's price range:
‧The size of the hair loss areas: the valuation unit of the superficial measure is counted by per square centimeter.
‧The undercover patterns: the introduction to DOMO HAIR's six different patterns.DOMO HAIR 六種底網款式介紹
‧The fixed forms/modes: if comparing to the same pattern in this case, the price sequence from high to low will be "clip-on type > front adhesive and back clip-on type > full adhesive type".
Q:Should I pay up the full payment at once when I make the order?
A: We will immediately quote the price for you after both the statistics and the selection of the pattern are measured and chosen when you come to our store for the first time. Upon confirming with the purchase order, we will demand that a 50% of the deposit be paid in advance while offering a guaranteed contract which designates the rest balance can be paid off when you return to our store again to pick up your DOMO HAIR.
A: 您好，您可使用VISA、MASTER、JCB,、American express信用卡刷卡付款，亦可用銀聯卡刷卡付款。但很抱歉現金部份，門市只能收取新台幣，無法收取外幣。
Q:Do you accept foreign currencies? Is a credit card acceptable? Can I pay by China UnionPay?
A: Thank you for your enquiry. You are able to pay by the following credit cards: VISA, MASTER, JCB, American express, and China UnionPay. As for the payments in cash, while any of the foreign currencies are unacceptable, NTD is the only usable money.
A: 我們會以正式合約來保障。當您第一次來台測量並確認訂製後，會請您先付50%訂金，以便進行開模製作。而我們會提供您一份正式合約書，合約書上會載明DOMO HAIR服務條款、雙方注意事項、訂單編號、消費金額與訂金收取等事宜，待雙方簽名並登錄日期後，契約便成立。而您第二次到台灣取髮時，也請務必攜帶此份合約書來門市，讓我們能為您履約。
Q:How will you carry out the escrow?
A: We will execute our guarantee by signing a formal contract. We will demand that a 50% of the deposit from the overall price be paid in advance after both the measurement and the custom-made order be confirmed in order to proceed with the molding when you come to our store in Taiwan for the first time. We will also provide you a formal copy of our contract, on which states the items including terms and conditions of service, considerations and remarks for both sides, order number, payment, and deposit collected affirmation. Upon signing by both sides and filling in the date, the contract will be accordingly concluded. It will also be important that you bring along the very contract with you for us to continue on honoring the agreement during the returned visit for the pickup.
Q:How many times should I travel to Taiwan? How long will it take for per trip? How long will I be able to receive my DOMO?
A: An overseas guest will need to plan two trips to Taiwan for
his/her wig. Our stylists will attempt to understand your requirements (for
example, are you planning on wearing it for a swim or an exercise) and the sorts
of stylish set you desire while introducing you various patterns of our products.
Upon confirming with the purchase order, we will measure circumference, hair loss
area, and the parameters of "hair movement, head shape and form, hair whorls, hair
color, and hairline" of your head for tailor-making the follow-up molding. This
whole process is going to take about one to two hours on that day.
It will take you around 60 to 80 days (exclude holidays) producing your Domo Hair (the accurate date notes on the contract shall prevail). Based on the insistence of "one mold for per person", our professional masters will be molding head models, crocheting with real hair for every one of the hair pal independently so as to create a coincident hair slice which gives an inherent impression. Though requiring much time and effort, we still insist on providing the prime wig products to all the customers.
After your hair system is completed, you will have to come to Taiwan for picking up the slice. You may rest assured that our stylists will make an appointment with you in advance in order that your itinerary can be smoothly planned. They will try to trim and shape the hair style you prefer on that day while teaching you the ways of wearing, cleansing, caring, and maintaining. The process will take about one to two hours.
The consulting / serving process of DOMO HAIR
Q:Do I need to make a reservation before going to the store? Can I just go directly whenever I am available? Before how long a reservation should be made? Is an online reservation accessible?
A: Due to the large amount of clients in every store, we would
recommend that a reservation of yours be made in advance so that the tedious
time of a forever wait can be saved and avoid. In order to arrange your
exclusive VIP stateroom and personal designer, friends from overseas are welcome
to contact us for confirming the date once your flight ticket and hotel room are
booked. We suggest that the reservation be made within two to three weeks, the
latest of which ought to be two days before the very date in case the period you
want is occupied.
You can try to make a reservation with the customer service staffs through:
(1)Calling directly the telephone number of the store to make a reservation with the stylists
DOMO HAIR has 17 franchise stores throughout the whole country.
(2)Contacting with the customer service staffs via FB Messenger, Line, WeChat for making your reservation
A: 請不用擔心，我們的門市有提供英語服務。只要在預約時提前告知您需要英語服務，當天我們就會為您安排即時翻譯服務協助，確保您能了解DOMO HAIR 的產品與服務。
Q.Do you employ any English-speaking salesclerks since I do not know Chinese language?
A: Please do not be troubled by the problem for that we do provide English service in our stores. All you need to do is to inform us the need of English service in advance when making the reservation. We will arrange an English service to assist you with the communication to ensure that you are able to understand the products and services provided by DOMO HAIR.
A: 建議您出發前可先閱讀DOMO HAIR官網『 新手入門』與『 產品資訊』單元，了解產品特色、底網介紹、髮片固定方式、製作服務流程、適用對象、FAQ，先對科技假髮友正確的觀念，再記錄下您的問題，屆時到門市後可詢問設計師，她們都很樂意為您解答！
Q:Are there any other suggestions before the customers setting out their journeys?
A: We suggest you’re going through the units of "manual
and guide" and "products information" for understanding the product
features, undercover introductions, fixed forms/modes of the slice, serving
process of molding and wig making, suitable objects and applications, and
FAQ on DOMO HAIR's official website: building up the right concepts towards
technological hair system while taking down the doubts and problems
encountered. Then with these notes you carry to the store for consultation,
the designers will surely be glad to answer all of your questions.
You will also be welcome to demonstrate the collected pictures of the hair style you favor, or present directly the photographs of the stars and performing artists to discuss the set you prefer with the designer. The designer will offer the most professional suggestions in compliance with his/her own specialty and experiences, plus your original outlines and features such as your physiognomy, age, and the original volume of your hair.
A: 我們非常感謝海外朋友的支持，因此目前有專屬海外客人的優惠！海外朋友只要願意在第二趟取髮當天，讓DOMO HAIR行銷團隊去現場拍攝，分享自己改造後的心情，就可以獲得DOMO HAIR現金補助6,000元台幣(在尾款扣除)，若有興趣，請跟門市人員報名即可。(活動截止日期以門市公告為主)
Q:Do you have any discounts exclusively for overseas customers if they make trips to Taiwan for the purchases in person.
A: We are grateful for the support of our friends from overseas, and therefore we do offer some exclusive discounts for customers from abroad. The foreign client who is willing to be photographed by DOMO HAIR's marketing team on site and share the feedback of his/her hair transformation on the second trip to the store for the pickup, he/she will be granted a cash subsidy of NTD 6000 (which will be deducted from the balance). Please sign up with our store staffs if you are interested in joining the event. (Please refer to the store announcement for the exact due date of the activity)
A: 海外的朋友也可以使用DOMO HAIR網站上的優惠，但請您了解所有優惠案，均有其符合資格、截止日期與使用限制，您可請門市人員為您解說後，再確認是否要使用門市最新的促銷活動與優惠。
Q:Are overseas customers allowed to have the discounts posted on your official website when ordering DOMO HAIR?
A: Friends from abroad are also welcomed to use the discounts posted on DOMO HAIR's website. Yet please be sure that you have understood all the special offers including their qualifications, due dates, restrictions and limitations. You can enquire about the further details from our staffs in the stores before confirming with the use of our latest promotions and discounts.